What does a Quality Assessment Associate do?

Quality Assessment Associates (assessors) support quality improvement in early learning programs across Colorado by conducting fair and consistent ratings. They use internationally recognized tools known as Environmental Rating Scales (ERS), including ECERS-3, ITERS-3, and FCCERS-3 to observe learning environments and help programs understand how they’re doing.

Before the ratings take place, assessors contact program administrators and family home providers to gather important information about their programs and to orient them to the rating process. During the rating window, they are a key source of support, ensuring everything goes smoothly. They also help lead Colorado Shines Question and Answer (Q&A) sessions to ensure programs have the information and support they need.

Using clear guidelines and ethical standards, assessors observe classrooms and take careful notes. Afterward, they write objective and detailed feedback reports that highlight program strengths and opportunities for improvement. These reports are an essential part of helping programs with their continuous quality improvement.

Once feedback is shared, assessors are available for follow-up consultations to discuss the results and the next steps.

How are Quality Assessment Associates trained?

Quality Assessment Associates receive in-depth training to ensure accurate and consistent classroom observations. Their preparation includes a comprehensive training in the Environment Rating Scales (ERS), practice observations with experienced assessors, cultural sensitivity training, and playground safety training, among others.

Before conducting observations on their own, each assessor goes through a rigorous reliability observation process to confirm their accuracy and consistency in scoring. This process is led by ERS Anchors from Clayton Early Learning’s Coaching and Training Department - experts who are trained directly by the authors of the ERS and stay in contact with them to ensure accuracy and best practices.

To maintain high standards, assessors are re-checked for reliability every 10th observation. The Anchors also offer ongoing learning for assessors through discussions and targeted training to support continual improvement.